SV
Susan V
1 reviews | Active since Jan 2015
18 Feb 2015, 11:10
No redponse from Liberty
I am very dissatisfied with the service I am receiving from Liberty life. I have a retirement annuity which I want terminates as I am no longer able to work. I have submitted the televant documents but have not received any feedback in more than a month.<br> <br> I find this completely unacceptable. Even if somethung was wring with the documents I would expect some feedback.<br> <br> I expect an urgent response from Liberty.
Helpful (0)
Replies (1)0
Replies (1)
Liberty Group South Africa's replyOfficial
18 Feb 2015, 16:27Hello susanvos1,
Thank you for your posting.
We apologise for the frustrations that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustrations that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Liberty Group South Africa's reply18 Feb 2015, 16:27
Official
Hello susanvos1,
Thank you for your posting.
We apologise for the frustrations that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustrations that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***