mM
msmith M
1 reviews | Active since Nov 2016
18 Aug 2015, 12:05
no payout after closing retirement annuity
I have spoken to Jolene Lottering from Liberty life with regards to my RA that is taking so long to be paid out and finalized after all documents has been send to them. No feedback since the 12th of August. This matter is really getting out of hand now and i dont have the patience nor the airtime to sit on the phone the whole day and sort this mess out. I have a newborn baby and cant run around the whole time to sort this mess out. Please call me with regards to this
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Liberty Group South Africa's replyOfficial
18 Aug 2015, 16:17Hello madelsmith,
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***
Liberty Group South Africa's reply18 Aug 2015, 16:17
Official
Hello madelsmith,
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***