RS
Radenza S
1 reviews | Active since Aug 2019
20 Aug 2019, 10:49
No payout
We recently got an email regarding the outcome of the death claim, however just one beneficiary received payout on the 29th July 2019 and the other one did not receive payout yet. I would like to know is there a way that we can request for payout confirmation?
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Liberty Group South Africa's replyOfficial
21 Aug 2019, 15:44Dear Radenza
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind regards
Lerato Rikhotso
Group Customer Relation
***
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind regards
Lerato Rikhotso
Group Customer Relation
***
Liberty Group South Africa's reply21 Aug 2019, 15:44
Official
Dear Radenza
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind regards
Lerato Rikhotso
Group Customer Relation
***
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind regards
Lerato Rikhotso
Group Customer Relation
***