no payment

Liberty Life has a company retirement policy out for me. When I left the company in November 2014 all documentation for payment of funds was completed and sent to them for processing. It is now the 30th March 2015 and I have yet to receive any payments or notifications or replies from Liberty as to what the hold up is?<br> This sort of behaviour makes me want to change all my policies back to Old Mutual or find another suitable insurance company to offer me the services I deserve considering if it wasn't for me and millions like me they would not have a job.