SC
Sarah C

1 reviews | Active since Dec 2014

03 Mar 2015, 10:09

NO PAYMENT

I Withdrew my fund on the 20th of January I was told that I would receive my payment in 2 weeks time. Needless to say I am still waiting to receive payment. When I call I am unable to get hold of Shirley Cruikshank and she does not reply to my emails. <br> I have also spoken to the consultant Deenan who has still not come back to me as promised. <br> I then spoke to Primi Naidoo yesterday and she said that my previous company has short paid the provident fund for the company. <br> <br> I then called my old HR department and this information was incorrect, my HR lady emailed Shirley to explain that it they are not happy with the incorrect information they are providing and they wish to get light on when they will be paying out. <br> I would like to be informed when exactly I am going to be paid out as it is nearly 2 months now. <br> I called today to be told that Shirley no longer works there. <br> <br> I am extremely unhappy about this as this money has become a matter of urgency.

0
Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply03 Mar 2015, 10:26
Official
Hello SarahC03,

We apologise for the frustration you are experiencing.

Your complaint has been escalated to the relevant management for investigation and response.

We will respond to you shortly with feedback.

Kindly contact me on *** should you require any further assistance.

Kind regards
Jolene Lottering
Liberty Group Customer Relations
***