No liberty but torture

Most complaints have an issue and it normally gets resolved, one issue is the sad thing, Liberty deserves first ten places in worst insurer, worst responses, most ***********. After repeated complaining you send me a totally incorrect reconciliation, and still ignore me. Its shocking you do not realize I am at the height of frustration , after my initial repeated complaints. Should you be awarded and certified for your inaccurate records or your totally disregard for me as a customer. The sad thing is for me as I customer I have had this policy for some twenty years. Liberty knows I can not get the same benefits as I am at a different bracket twenty years ago. May I suggest you rename your company to a more appropriate and befitting name to your culture perhaps, Torture, Incarceration or Incompetence Personified. A good idea, a change for liberty would be to read the complaint before responding.