NO joy!

We're still waiting for a refund of funds from Liberty Life. They show no positive response at all. First they told me the funds cannot be returned into my business account [this account is the same account the debit order was debited for years!] but need a private account, which I've given to them. THEN, no - this cannot be done because they find no payment of the policy in my private name - which I told them from the start. ALSO, they reckon the premiums were paid in CASH [??] since they cannot seem to find the policy payments..... I mean, who pays a policy [the last 30 years] in CASH?! We had three responses from Liberty, each asking for new info - they do not deal directly with us, but through our broker, who forwards this to us. I have no direct contact details for a Liberty official and find this very frustrating! B. Roodbol