No help with payment of Life policy

I have been dealing with Boipelo from liberty claims department. The claim has been ongoing since the beginning of February. I have sent various emails, after the claim had already been approved and still no payout from Liberty.<br> <br> An email was sent on the 19 March 2015 to action Boipelo to payout the claim and on calling the claims department they have no record of this, as well as saying that they not sure as she is on leave. So she has been on leave for over a month. <br> <br> I have called liberty twice now in a week and every time i am promised that something will be done about it and then still nothing is done. I have sent about 10 emails in the last month and i have had no response to any of my queries. I am considering cancelling my policies with them as this service is actually disgusting to say the least. <br> <br> Liberty pull your act together