No Feedback - Incorrect premium deduction

Received confirmation on 04/02 that my premium was reduced to the amount I requested. However on 03/03 the incorrect amount was debited from my account. Not the amount requested neither the amount before reduction but an amount in between. <br> <br> On 05/03 I requested [Email Removed] to investigate and advise - on 09/03 I was advised my request was received and passed to Policy Change Dept - feedback 5 days.<br> <br> On 19/03 I advsied [Email Removed] I have received no response from Policy Change Dept.<br> <br> Again advised me on 21/03 my request was passed to Collections Dept this time round - feedback 48 hours. <br> <br> 26/03 NO FEEDBACK RECEIVED. This is why I have decided to escalate the matter on this platform.