No Feedback

Called into the callcentre on 21/07/15.I requested changes on my existing policy which was handled by Shaun. He was able to send me 2 different quotes for 2 different premium patterns with the yearly increases as requested. However, he was not able to supply me with the Sum Assured values per year.<br> For this he requested that I mail [Email Removed] which I did on the same day. I then received an automated response stating that my query would be addressed within 5 to 10 working days. (This seemed excessive, little did I know).I then received a mail on 28/07/15 from Chantall Ajalas at the Customer Value Centre advising that my enquiry has been sent to the Acturial dept and I would receive a response within 5 working days.<br> I received the values requested per year for 1 PREMIUM PATTERN ONLY! I expected the 2nd premium pattern would be sent shortly thereafter.<br> Tomorrow will be 30days since I logged my request and I AM STILL WAITING!<br> The reason for my request was to compare the values with a quote that I received from Momentum. With such pathetic service and no feedback, seems like my mind has been made up for me to join Momentum.