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I have been making payments for years and when I wanted to change my details I found out my agent left a few years ago Noone contacted me regarding this I called call center to change my bank details and decrease policy Noone Could assist I asked for an agent and got told they will be in contact a year later someone calls me to say go to nearest branch where I previously had an agent coming to me I then eventually got an email that my policy collapse no call nothing after all the years of payment I changed my bank details its not my problem Noone at call center captured it. I contacted my old agent gave her authority via liberty forms to change my details and policy she did this sent me the proof had another agent assigned to me and still no active policy I want all money back I've been paying over the years I might as well join a different more professional company to handle my life policy who will contact me when they should update details when they should. The new agent assigned is trying his best to get the policy reinstated but no luck whats happening at liberty where is my money or my policy I don't want a new policy from them for their stupid mistakes debiting wrong accounts making me go in arrears not informing me of changes not changing bank details not contacting me I'm taking this to the ombudsman