No Delivery

My company sent through a request for withdrawal on my provident fund and as per by my previous company's HR the contact person for the progress of the claim was Shameema Hassan. I submitted my supporting documents of the claim on the 31st October to Shameema and she informed me that she has received the documents and submitted. When I spoke with Shameema on the phone on the 31st she informed me that the claim will take 15 days to be paid.

I called Liberty on the 10th November just to follow up and I was told that they haven't received the application form for the withdrawal they only received the supporting documents that I sent on the 31st October which was my bank statement and copy of my ID.

I called Shameema after that call and she told me that she submitted the documents on the 31st October and she assured me that she will escalate the matter and request for it to be treated as a matter of urgency. She then sent an email to ********** , she CC'd me on the email and she also attached the withdrawal application form and stated that the claim must be processed ASAP.

I called again on the 15th November and I spoke with Palesa Mpela who told me that the claim is processed as from the 10th November 2017 and the estimated date for payment is the 24th November. I told her that it can't be because my claim was sent on the 31st October and the claim can't take a month to be processed and it's not my fault that it was delayed.

I called back Shameema Hassan and she was not available (she was on another call) and I left a message with her colleague who assured me that Shameema will call me back. Shameema did not call me back, I then sent her an email a few hours later and she responded by saying that my claim will unfortunately be processed on the 24th November.

I find that to be very unfair as I submitted my documents in October and now my claim is taking a month. I want my money ASAP, it is not my problem that Liberty Corporate consultants are *********** and that they don't treat their cases a matter of urgency when the should be and there's no escalation process. The 24th November is too far I want my money.