No Customer Loyalty

I cashed in a policy weeks ago and the service Centre consultant assured me that Liberty would not take a subscription for the new month from my bank

Off co**** the money was taken off I called and spent almost an hour in the phone and eventually one of your Supervisors assured me that she will get the department that does the bank transfers will call me

Guess what!!!!

No calls or a courtesy call from this Supervisor , I think her name was Desire

Call reference

Call Reference: *** Sent by Liberty *** Date 6 February 9.59 am

I sent a mail to Liberty on 14 February and yet no call or refund

What sort of a circus does Liberty run

Is there no professionalism in this business

Let alone integrity

I am really disgusted at this kind of arrogance and lack of consideration to sort out problems and satisfy customers