NO Compassion for 7yr client!

My wife and I have had life policies with Liberty for years. Thanks to the covid-19 lockdown my pay was insufficient to cover my debit orders. I emailed all company's with whom I have debit orders. Some were accommodating and others are all about the money. THE WORST OF THESE being LIBERTY LIFE to my response to their emails notifying me of the missed debit order for both. In this response I put forth a proposal of paying the outstanding value off over to months. Their reply:

"Dear Edward

Thank you for your request on 07 May 2020.

Please be advised that both policies are on a Level premium pattern and they are over 7 years old, this means they will lapse on one missed premium."

This is the response a loyal SEVEN YEAR customer gets on their FIRST missed premium. NICE!!!! They are all about the money, zero compassion for the strife of their clients.