sP
samantha P

1 reviews | Active since Jul 2009

09 Sept 2019, 09:43

No Compassion

My Grandfather passed away on 03/08/2019. He had 2 life policies whereby we submitted claims on the 26/08/2019. The service and care from Liberty is non-existent. Each time my dad called in, he was told a different story. Pull up calls made to ***, please! I called in this morning and the Team Leader I spoke came on the phone shouting and had an argumentative tone. Apparently an email was sent requesting for a copy of the Will on the 05/09/2019.

Please liaise with our Attorneys for the Will, Shaheen Seedat and Associates. This money may not be a lot but we need it for my dad to take care of my granny and perform our 3 month prayer for our granddad.

Call me on *** ASAP!!!!

0
Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply12 Sept 2019, 08:24
Official
Dear Samantha
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. 
We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind Regards

Lerato Rikhotso
Group Customer Relations
Lerato ***