No communication with client

I left the company I was working for and decided to withdraw my provident fund contribution. I sent in all the required documentation and patiently waited for a response or any sort of communication. After a month I followed up and I was told my withdrawal was at the bank verification stage.After 2 more weeks I decided to follow up again as no communication had been received from liberty as to the stage of the withdrawal. On consulatation I then get told there is a discrepancy with the passport number used to open the bank account and the one they have. Well this is not an issue but I would have expected a form of communication so I would know I needed to rectify that issue instead of the pathetic silent treatment I got. If I hadn’t followed up then what? Wait for donkey years for the withdrawal to get processed? Communication is not really a hard thing to do if you want to keep your customers happy. I worked for that money, I have plans for that money and therefore I would want to be informed on any issues that need to be resolved by me inorder to get my money. Liberty, your communication s****s are pathetic!