NO communication - Unhappy client

I have had a life policy with Liberty Life since 2015, but their communication has been extremely poor. Getting an agent to call me is nearly impossible, and emails to *** go unanswered.

In November 2024, due to financial constraints, I temporarily downscaled my policy for three months. However, when I requested to reinstate my original policy, it took six weeks of struggle with no updates or responses. I only discovered yesterday, through the app, that my original policy had finally been reinstated—without any verbal or written communication from Liberty Life.

Despite multiple calls where I was assured the issue had been escalated and that someone would get back to me, I never received a single call or email. Given my age, switching to another provider may not be ideal due to reduced benefits. However, this experience raises a serious concern: if Liberty Life fails to communicate while I am alive, how difficult would it be for my beneficiaries to claim in the event of my passing or serious illness?