No communication, constantly ignored, no value to customers

Chances of me winning the Powerball is higher than getting any form of assistance. Jokes aside, I'm am an existing customer for over 5 years. Requested for a policy update from October 2024, no response. Requested a call back in February 2025, call back happened in June 2025. I phoned myself to get assistance and I am still waiting for a call back. I guess my policy Value isn't worth helping or maybe they stopped caring.