jL
jaco L

1 reviews | Active since Feb 2010

23 May 2016, 10:25

NO COMMUNICATION AND EMPTY PROMISES

<p>CAN ANYONE PLEASE CONTACT ME WITH REGARDS TO AN UNCLAIMED BENEFIT CLAIM. I WAS INFORMED THAT MY MONEY WOULD HAVE BEEN PAID IN ON THE 18TH OF THIS MONTH , YET NOTHING. I GET ABSOLUTELY ZERO COMMUNICATION FROM THIS COMPANY WHATSOEVER. THEIR SERVICE IS ATROCIOUS TO SAY THE LEAST.. I DO NOT WANT A REPLY ON HERE PHONE ME IMMEDIATELY WITH EXPLANATIONS *** LIBERTY IS PATHETIC AND I AM GRATEFULL THAT I DON'T HAVE TO DEAL WITH THEM EVER AGAIN. ABSOLUTELY NO COMMUNICATION,YOU HAVE TO PHONE THEM,EMPTY PROMISES,NO EXPLANATIONS,NO SERVICE.THIS PROCESS IS NOW TAKING MORE THAN A MONTH WITHOUT ANYONE COMMUNICATING WITH ME AS TO WHY. YOU ARE LEFT IN THE DARK. </p>

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply25 May 2016, 09:09
Official

Good day Jaco

We apologise for the frustration this matter has caused you. I have escalated your complaint to the relevant management for investigation and response.

We will respond to you shortly with feedback.

Kindly contact me on j*** should you require any further assistance.

Kind regards

Jolene Lottering

Liberty Group Customer Relations

j***