No assistance from Call Centre for reinstatement

<p>In 2016 my Liblink Financial Advisor resigned. No other FA was assigned to me. At the end of 2016 I advised Liberty that my banking details would be changing. When doing a follow up call as I realised I hadn't been receiving correspondence from them they advised that the account was in a credit but had lapsed. I requested a reinstatement at the end of Jan 2017. It is not the end of April 2017, I have been making payment monthly and still the policy has not been reinstated. Underwriting has not gotten back to me in 8 weeks! I have now requested a refund of all my premiums and still no one has gotten back to me. Liberty probably has the worst service centre I have ever had to communicate with, and I want my refund to be paid asap.</p>