No assistance for a Broken bereaved family.

I am disappointed with the service ive been receiving. As a bereaved family having lost our mom to a fatal heart attack, we are dependent on the funeral benefit to pay the undertakers that assisted with the funeral arrangements and cremation of mom's mortal remains. As of today we are on day 8th day after physically submitting all required documents to your branch and are yet to receive any feedback response or payment on the immidiate benefit payable within 48hours. Ive made numerous follow up calls to the call centre having spoken to the likes of lebogang and ntombizodwa who escalated the claim and still no response. I was just on the line again for 48mins. Eventually i got through to Gregg Karem who advised a certain Jermain Padeyachee is validing the claim but unavailable for me to speak to, i then got transferred to Irsaan Rawood who in his capacity as a manager was unable to get hold of Jermain, Jermains manager and the head of claims. I am pleading and begging for assistance in this regard, where is the sence of dignity for a bereaved family? I am posting this as one of the beneficiaries and daughter of the deceased.