No answers from broker

<p>I have been trying to get answers from my broker regarding my Liberty Lifestyle policy. All they can tell me is that they have forwarded my query to Liberty.</p> <p> </p> <p>Seriously! All I want to know is, is my policy active? I remember with my first born that I was told that I can actually claim a percentage before the baby is born but I don't remember the details. I just want to know - is it possible? How do I do that without a hospital account?</p> <p> </p> <p>How can my broker not answer me on these questions? Why does Liberty take so long to answer the broker? Seriously?</p>