PK
Pranesh K
1 reviews | Active since Dec 2014
03 Jun 2015, 09:41
No answer - offline
Called four times yesterday and the call centre said they could not help me as they were off-line. Each time they asked me to call back in an hour. Obviously, I waited a little longer and then tried them. A waste of my day. Tried them several times this morning and No Answer. Liberty really needs to up their service standards on the call centre. ANSWER YOUR PHONE!!!
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Replies (1)
Liberty Group South Africa's replyOfficial
03 Jun 2015, 09:55Hello Kanhai,
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Liberty Group South Africa's reply03 Jun 2015, 09:55
Official
Hello Kanhai,
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
***