kA
kat A
1 reviews | Active since Aug 2012
11 Nov 2015, 12:53
NO ACTION TO MY REQUEST
I have been contacting Liberty for 1.5months to get an official letter stating the amount that my fund will be maturing for. They claim the system reflects they have sent the document but they have not. I have received many replies not addressing my query including going through to the complaints dept at the call centre but still no document has been sent. This is now my 11th try at trying to obtain what I need. No one seems capable of assisting me.
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Replies (1)
Liberty Group South Africa's replyOfficial
11 Nov 2015, 13:06Hello kata@ ,
Our telephonic conversation refers.
We apologise for the frustration you are experiencing. Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Our telephonic conversation refers.
We apologise for the frustration you are experiencing. Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Liberty Group South Africa's reply11 Nov 2015, 13:06
Official
Hello kata@ ,
Our telephonic conversation refers.
We apologise for the frustration you are experiencing. Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Our telephonic conversation refers.
We apologise for the frustration you are experiencing. Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***