Nightmare to change debit order dat

Item: Liberty Group South Africa
Rating: 1
Author: Daniel T

I called Liberty Life twice changing my debit order date and they didn't, the lady I spoke to was condescending and didn't treat me like a paying customers. Thi process has been a nightmare and is creating unnecessary inconvenience on my part as I have to call them using my airtime and time.

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Replies (1)

Liberty Group South Africa's replyOfficial

14 Nov 2018, 20:33

Dear Mr Thwala
Thank you for your posting.
I would like to sincerely apologize for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regardsSizwe Ncipha
Liberty Group Customer Relations
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Liberty Group South Africa's reply14 Nov 2018, 20:33

Official