Never will I refer anyone to Liberty

It has been more than 6 months that Libery Life Claims department is coming back with the same excuse to pay out my funds. 5 to 6 different consultants , of which I can mentione, keep replying with the same response I quote

" Dear Samantha, Scheme Number: 0090*** Member Number: M34*** Thank you for contacting us. Please be advised we are unable to process the claim due to the following reasons.

- Please confirm if the member is taking the full benefit in cash or transferring to another approved fund. This is still not confirmed For the scanning of documents, kindly e-mail *** or send a facsimile ***. Please ensure the scheme number and member number are reflected on the fax or e-mail.This is imperative to ensure all information is received successfully. Please note the document has been forwarded for scanning and will reflect on our system within 72 hours

their 72 hours becomes more like a 250 day. I sent all the document at every repsonse for the past 6 months and they just wont pay me out

they gaining interest on my money!!!!