CP
CONRAD P

1 reviews | Active since Jul 2009

17 Jun 2018, 11:43

Never take out any policy with Liberty Life.

In February of this year I have decided to stop making contributions to my pre-historic Liberty Life RA and rather transfer the fund to EtfSA.Up to date,Liberty has been playing for time by not being happy with the transfer documents or this or that.Signing the same forms over and over.Liberty probably wants me to give up and just keep the RA.And for those of you reading this,Liberty has a penalty if you cancel your policy (note:not transfer).Where the f have you seen a company in today`s life still doing business this way??Their products are out of date.Liberty Life could you please stop playing your game I don't want your ****ty policy anymore and please give your attention to Suzan Ramotsabi at EtfSA to transfer my RA.

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply20 Jun 2018, 09:34
Official

Dear Mr Pretorius

Thank you for your posting.

I would like to sincerely apologise for the frustration that you are experiencing.

Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

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