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anita D

1 reviews | Active since Jul 2016

05 Jul 2016, 05:41

MY MONEY, MY CHOICE

<p>On the 5th May 2016 I wrote Liberty Life a email and requested them to contact me regarding the change of date of monthly payment of my monthly rent of my policy. They acknowledge receipt of my email and said a consultant will contact me. I am still waiting. I went to a Liberty Branch in Polokwane on the 17th of June 2016 and completed all their documents and wrote a letter requesting same and I was informed a consultant will contact me regarding the change and confirm when the date will change when my money will be move and up to date I have not received any feedback from Liberty Life. This is my money thus my choice when I want it to be paid. If they do not do as I request I will take my money elsewhere. </p>

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply05 Jul 2016, 06:45
Official

Our telephonic conversation refers.

We apologise for the frustration this matter has caused you. I have escalated your complaint to the relevant management for investigation and response.

We will respond to you shortly with feedback.

Kindly contact me on ********** should you require any further assistance.

Kind regards
Jolene Lottering
Liberty Group Customer Relations