1 reviews | Active since Jun 2012
My Health not important to Liberty Life
You guys deserve negative stars , i contacted the call centre on the 25th of January 2021 so submit a claim, this i did from hospital after being in ICU with covid pneumonia which affected other parts of me which leaves me unable to work untill the 2nd issue is sorted , i submitted my sick note on the 27th and My Doctor emailed Liberty my sick note and medical report of my diagnosis, its the 4th of February not once has any claims person contact me , my entire lifestyle had to change because of this two conditions, i feel you quick to sell policies and debit my account but you cant do a simple phone call , i feel disappointed by Liberty Life , I wouldn't recommend anyone to take cover from Liberty Life , i will post this on social media and send it to @badservicewp on twitter if no one has called me by end of day.
Progress Update - Claim referred for assessment The information received for this claim is highly appreciated. Please know that the claim submitted for L has been forward on for assessment.We will try our best to finalise the claim assessment with the information you submitted. However, please know that the assessor may request additional information if it is crucial to the assessment.We will keep you informed on the progress of the claim. 15/02/2020, a week later your email states .
22/02/2021
Your claim is important to us and we understand that this process is taking longer than expected. We are experiencing high claim volumes, but assure you that your claim will be assessed shortly.
So a week later the claim was not assesed, i believe this is delay tactics , my financial well being and health is really not important to Liberty Life, #poorcustomerservice
Progress Update - Claim referred for assessment The information received for this claim is highly appreciated. Please know that the claim submitted for L has been forward on for assessment.We will try our best to finalise the claim assessment with the information you submitted. However, please know that the assessor may request additional information if it is crucial to the assessment.We will keep you informed on the progress of the claim. 15/02/2020, a week later your email states .
22/02/2021
Your claim is important to us and we understand that this process is taking longer than expected. We are experiencing high claim volumes, but assure you that your claim will be assessed shortly.
So a week later the claim was not assesed, i believe this is delay tactics , my financial well being and health is really not important to Liberty Life, #poorcustomerservice