Mr

I have a disability policy with Libert Life since 2017. I became sick in 2023, since July 2023 I could not work due to my illness. The doctor decided to board me due to my conditions All paperwork for a disability lumpsome was completed by by all doctors and specialists involved. My gaf score was even given to Liberty life. They started digging as far back as 2014 to see if I had this sickness when I took the policy.

Up to today, 8 months further, they have not told me that my claim has been rejected, neither did they give me a cent for my disability. I have not received a salary since August 2023 to October 2023. I started getting a disability pay from my companies insurer, but up to date could not cath up on outstanding debt due to non payment for months, but I kept on paying Liberty life

In Jan 2024, my company terminated my services, as I cannot do my duties as a field service technitian or any other job a my company

I am cognative, I shake so much, I can't remember how to do my job that I did for 30 years. I can't remember how to get to client's

I have been dealing with my consultant who tried his best to get answers

I have sent the termination letter (boarding letter) to Liverty

Since my previous review, on Hello peter I have still not received any answer

20 March Nandi Thobile promised me an answer within 24 hrs, I did not get any answer

27 March, I phoned again, I spoke to Bianca Mac Cay who said her manager will phone me, no phone call was received

28 March 2024 I phoed 4 times, I get told the person that must answer me is in meeting, I spoke to Pule Mahkangu, vwho would escalate my call and query. Still no answer, I phone later again and get to Selwyn James who promise to escalate my query via email to a manager. Still no answer.

I phone again and speak to Biance NC Cay again, still no answer.

I phone an hour later again, I speak to Selwyn again who promise that a Shevo will phone me at 14:00

It is 8 months now and Liberty has not finalized my disability claim yet.