Most pathetic service and empty promises

<p>I have been with Liberty Life for many many years and have taken out may policies with Liberty Life. It has been 10 days and counting, and Liberty Life has still not returned money I invested...I was advised I would have my funds back in my account within 3 working days of me submitting documentation to reverse an investment. I have called many times every day, only to be told a different story as to why I still have not received my funds. I am losing interest I could be earning on my money, whilst liberty is reaping the rewards. This is DISGUSTING to say the least. I have now been advised the funds have been released but will take 48 hrs to reflect in my account. (IF this is even the truth,,,questionable... ) this will mean 2 weeks would have passed between me cancelling this policy and receiving MY MONEY back. I cannot believe that an institution of this magnitude and one which I'd always held in high regard, finds this level of service accptible. In addition to this complaint, I am submitting a formal complaint to the FAIS Ombudsman this afternoon.</p>