DF
David F
1 reviews | Active since Jul 2011
08 Apr 2015, 17:59
MONTHLY POLICY PREMIUM INCREASED 17.71%
In the beginning of February 2015 I received a notice from Liberty Life that my monthly premium on a policy will increase by 17.71%. Now, I realise that the policy is age related and linked to inflation, but I do not age 17.71% per year and neither does inflation. Since then I've been trying to have the new premium decreased (it can be done), but without any success. I have proof of all my efforts (lots of them). Now, Liberty Life \values you as a customer and we are passionate about customer service!""; what is going to happen when I claim - ziltsch; nada niks;nothing? I just want an affordable monthly premium! """
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Liberty Group South Africa's replyOfficial
10 Apr 2015, 14:27Hello ChronoM,
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Ncube Ncube
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Ncube Ncube
Liberty Group Customer Relations
***
Liberty Group South Africa's reply10 Apr 2015, 14:27
Official
Hello ChronoM,
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Ncube Ncube
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Ncube Ncube
Liberty Group Customer Relations
***