Money allocation & Bad service

<p>A Financial Consultant of Standard Bank wrote me a policy for Liberby, I already had one with Discovery Life, but also have never ending problems, with spelling of names and so on.</p> <p>Each and every month the money go from my account, no problem, we requested that the money from Discovery must go into my Pension fund that I have with Liberty. Now this year when I received my tax certificate it show I have R 6000.00 in the fund, where I pay R 1600 per month for a year. When I query it, a new certificate of R12000.00 was forwarded, and the money from Discovery Life of R22k was also paid to this account, now they telling me I can't claim twice for this money, and the Assistant telling me the money was received but it's to another annuity.</p> <p>If I work out R1600 x 12 = 19200, where I receive a R6000 or R12000 certificate.</p> <p>I'm sorry I work hard for my money, I can't support somebody else.</p> <p>Not even Standard Bank Finance forward me a Statement of what happen with my money, and the people working with my finance also promise the clients (my husband and myself) in the beginning that they will follow up each year, and up to date, not one of us receive a call, mail or sms regarding follow-up.</p> <p> </p> <p> </p> <p> </p>