Mixed feelings

I want to really complement one of your team leaders Palesa. Who has really impressed me with the query I had. She is a assest to your company and really brings calm and care and understanding attitude to your clients.

As for the 20 other agents and team leaders I spoke to at your contact. Truly disappointing, cannot even help me to escalate my query, and surrender or anything. One dropped the phone on me. They have no clue what's going but know how many times you called in and how long you waited for feedback (6 days and 22 days for a withdrawal and was told I couldn't withdrawal, only solution is surrender the policy, given to me by your contact center agents).

Overall Palesa is a star and your financial advisors best in the industry! Your contact center could use more training and people s****s.