Miss MC

I don't know what to do anymore as I send a Deceased claim last year 2018 August even now they claim has not been paid. I went to Menlyn to submit necessary documents even now they are still awaiting for outstanding documents which I don't know what are those documents. The Deceased was buried on credit and now the undertaker want his money and the is still no pay out from Liberty life. Every will I will be required to resend the documents via email but still, is like someone is not doing the job. I really don't know what to do anymore. Please help.