GU
Glen U

1 reviews | Active since Dec 2015

07 Jan 2016, 11:57

Misinformation to make money

During 2014, I contacted liberty to take out a Retrenchment Policy. At the time I took it out, I had not been with my current employer for longer than a year. I also knew that I would be joining another employer in the near future in order to work closer to home. <br> <br> During 2015, I was unfortunately retrenched. After submitting my claim, I was informed by the Liberty that the claim was rejected as I had not been with the employer for longer than 1 year. This was the first that i hear of it. The liberty broker did not mention it (if he did I would not have taken the policy out). The summary policy document which was sent to me did not mention it. <br> <br> I believe that the information was deliberately withheld from me to ensure that I took the policy out. I also had about 6 other interaction with Liberty when they could have informed me that I was paying for a policy but had no cover. <br> <br> I faithfully paid the premium for about 14 months and at no point during the 14 months would a claim have been honored by Liberty. To add insult to injury, they then continued to make deduction after I cancelled the policy.<br> <br>

0
Replies (2)
Liberty Group South Africa
Liberty Group South Africa's reply07 Jan 2016, 12:07
Official
Hello Glen Urquhart,

Thank you for your posting.

We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.

We will respond to you shortly with feedback.

Please contact me should you require further information or assistance.

Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***
GU
Glen U's update03 Nov 2016, 10:57
Reviewer Update

I would like to thank Liberty for resolving my issue amicably. Tebogo Petersen was assigned to handle my complaint. She was excellent. She did what she said she would do and kept me informed throughout the process. In addition, she did a comprehensive investigation into my issue. The result was that Liberty resolved my complaint to my satisfaction.

Tebogo I know that this reply is late but thank you so much for the excellent way you handled my issue. Liberty is lucky to employ an employee of your calibre.