Misconduct and unfair claim result as a result of Liberty

FUNERAL ***

I cannot accept that the funeral policy is not being paid out due to misconduct by a liberty consultant. I was very specific with what I required (being a funeral policy for my father) and I was assisted by the LIBERTY financial advisor.

I previously had a funeral policy with FNB to cover my father for R40,000.00 (attached for your ease of reference) and I asked my financial advisor Bjorn if I can move the funeral policy to Liberty as my life policy and RA is with Liberty (and has been for years).

I specifically asked for my father to be covered – see email dated 14 June 2022 and see the response from Bjorn dated 15 June 2022 to which Bjorn responded and advised “ As per filling in the claims form in claim event, allocation will be made.However I will save this mail as to reference should a claim arise”. I have therefore done the necessary from my side to ensure that my father is covered and the consultant confirmed.

I was never advised that this is for my children (at the time I only had 1) and cannot simply accept the email below as I was negligently advised by Liberty.

I was very specific with what I wanted and was assisted accordingly – this error is with Liberty and not with me.

If I knew my dad could not be covered by me I would have not moved. Liberty is therefore at fault as I have proof of what I specifically requested.

When I notified Bjorn of my fathers passing he specifically asked for the confirmation of the cancellation of the FNB policy. I struggled to get it from FNB. This further confirms that there was a lack in knowledge of the funeral policy by the Liberty consultant as he was still of the opinion that my father is covered.

Based on the above I request that the policy be paid out to me so that I can pay for the funeral costs.

Thank you

Kind Regards,

Christoline Baartman