mis representation by the advisor

to whom it may concern

First and for most let me take this opportunity to thank and appreciate the person who will reading this complain i am unhappy client due to a number of reasons the story dates back as follows

1 my late mother (name henna khoetha date of birth 1952/11/26) had an investment with liberty (saving) for years and passed on 2016/05/08 and subsequent to her demise i decide to continue to re- instate the policy now been the policy holder as of 01/06/2016 new contract was draft

2 the value of the policy was R58 000 as per liberty records and i was also informed by the advisor name brandon bergmann now upon signing the new contract i then made a request to do partial withdrawal of R15 000 due to family crisis however at that time however the technicalities of the policies MR Bergmann DID NOT EXPLAIN in details as he was in concern with getting his commission and neglected to take me step by step approach, remember coming from poor financial literacy and poor investment understanding so the advisor mis-represented the facts,

3 since inception of the policy did not receiving communication from brandon no posting of the documents nor emial was sent to update me for the last 4 years regarding the portfolio my invest only when i wanted to take additional product this information came to the fore, im deeply saddened by the findings that the surrender value of the policy is now R34,000 to date and the policy is paid-up

4 the arrangement for new policy were as follows ;

1 amount re-invested was the difference between initial amount and partial with amount 2 the monthly premium of R1000 contributions towards the policy for 5 years 3 due to financial distress i was unable to complete the term, i only contributed for 12 months

5 Interactions that took place on the 11 & 12 may 2020

this has been painful excise considering the fact that im a client and interactions were honestly uncalled for by the advisor if telling me this policy should been done in my mother tongue by so doing i was going to understand, so ended up hanging -up the call yesterday 12 may 2020, when asked him to organised a person that i can speak to me understand the DEFICIT AND LOSS meaning on the policy, now my plea and humble request to the organisation/ liberty to pay me my contributions and the reminder of the investment

my details teboho john khoetha id *** *** regards unhappy client mislead by brandon bregmann