****MERS, RUN FOR YOUR LIFE.

Dear Liberty Support,

EXISTING REG NUMBER FROM COMPLAINT DEPARTMENT. *** My ID Number is ***

I'm extremely disappointed in the level of service I've received regarding a payment to my Stash account. After communicating with Miss Du Preez from the complaints department, I was told the payment would be processed on August 13th and reflect within 24 hours. However, the funds didn't appear, and I sent follow-up emails.

Sharon later contacted me, stating the funds might take up to 48 hours and would definitely reflect by Monday morning, contradicting the initial communication. Despite waiting, the funds haven't been credited to my account.

Given the extensive time I've spent resolving this issue (almost 100 hours), I'm losing trust in Liberty's ability to manage payments efficiently. I'm considering escalating this matter to the ombudsman and other relevant authorities, and I've scheduled media briefings to share my experience.

I would appreciate an immediate resolution to this issue.

Thank you.