DP
David P

1 reviews | Active since Dec 2014

19 Jun 2015, 09:08

Medical Lifestyle Policy

If you work at Liberty, it is important that you are Matric Maths FAILED!!! Started providing documentation In March for a Policy with a surrender date 1st May 2015. They required bank documents no older than three months. This has gone backwards and forwards. Now on the second lot of bank documents. Have lodged a bank cheque with a Nedbank stamp 25th March 2015. Add on 3 months and this takes you to 25th June 2015. On 10th June they would not accept this. I pointed out that the 3 month period ended 25th June.<br> \ We are on 10th June only!!!"<br> Finally they have accepted this but I am still waiting for my money! """

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply23 Jun 2015, 08:05
Official
Hello Davepinsa,

Thank you for your posting.

We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.

We will respond to you shortly with feedback.

Please contact me should you require any further information or assistance.

Regards
Naome Ncube
Liberty Group Customer Relations
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