Lost all TRUST in Liberty - Bad Broker

My broker has been our financial adviser for over 2 yrs. & in that time he has only seen us twice, the initial meeting to discuss the policies & then to sign documents. When we needed him the most when due to a retrenchment the broker did not come and see us & was NOT very helpful in trying to p**** our case to Liberty for a pay-out for retrenchment. When we did request a meeting the broker cancelled & then weaselled his/her way out, felt like we did not matter. When trying to get a pay out of a RA a process that should have taken 7 working days has taken over 2 weeks to complete reasons for delay 1st sent incomplete forms (blames \new"forms )"