Loan Repayment

RE : Plan #***<br> <br> On 28.03.2016 the client transferred a not insubstantial amount of R350,000 to Liberty to settle an advance (loan) on the abovementioned plan. It was accompanied by a clear, written instruction.<br> <br> As of today (11.04.2013) this amount has not been app**** to the plan.<br> <br> What compensation can the client expect? This amount should have been app**** to the client's advantage nearly two weeks ago but, instead, has been fattening up the Liberty bank account whilst the servicing department have so far managed (for no apparent reason) to peel off R500 of this amount and apply it to the monthly premium!!!