Living Lifestyle Protector Plan

<p>Earlier I was diagnosed with Cancer this year – I had to go through having surgery where my thyroid was removed including 8 lymph nodes that were infected with cancer. This experience has been the toughest on myself and my family, with this there has also been physical disabilities because - we all know that Cancers takes something away from you!!! To top it off dealing with Living lifestyle Product from Liberty Life that ensures financial security incase the day comes where you need this kind of security has not been a breeze either. What bitters me is that the financial advisors hound and give you all the reasons to take out the policy but now its time for deliverance and Guess what they ARE TARDY!</p> <p> </p> <p>On the 15th November, my claim was submitted and received by their claims department, on the 24th the assessor requested medical history from a dr that last treated me in 2012… I had to also call my financial advisor Muneera Lally for the document because she wasn’t updating me on my claim, when I informed her that the dr would not complete the PMA because she last treated me in 2012, she couldn’t give me more information – all she said that I needed to get a letter from the dr confirming she last treated me in 2012… She also said I should send the PMA document to all the dr’s that seen me since then and change the DR’S Name on the document myself.</p> <p> </p> <p>I then decided to change my financial advisor because if I sent her an email today, she would only respond to me a day later. Eventually I complained and asked for my advisor to be changed – My New Advisor Ashraf Suffla managed to get a PMA from the dr that refused to give me one in the first place. I believe Ashraf has done everything he can to Help but now the tardiness lies with process! Liberty is now gone over their turn around time, the PMA from Dr Mia has already been with the medical assessor from the 7th December 2016, today is 10th day of awaiting feed back. I lodged a complaint on the website on the 12th December and received a confirmation that my complaint will be dealt with in 48 hours.... on the 14th December Sylvia Seeco send another mail saying feedback will be given to me another 48 hours… till today NO FEEDBACK ON THE COMPLAINT LODGED. On the 15th my financial advisor sent me a communication saying WE KNOW THAT YOUR CLAIM IS TAKING LONGER THEN EXPECTED, WE ARE EXPERIENCING HIGH CLAIM VOLUMNES!! My documentation that the dr’s provided proved that I did not have cancer when I took this policy and I have had it for 2.5 years. So Liberty what exactly is taking so long to give me feedback? Why when these policies are taken out, You make it seem that when YOUR CLIENTS ARE diagnosed or suffer a disability, THEY are promised financial security and yet U CANT even Work within SLA’S that you created and your customer service is just pathethic… People like us have to deal with our illness and still have the energy to chase after institutions like this!!!!</p> <p> </p> <p>With my experience with Liberty Health and Living Life Style Policy, my advice to anyone looking to deal with this company for financial wellbeing–Liberty should be your last option!</p>