DN
Doris N
1 reviews | Active since Dec 2018
12 Nov 2019, 11:16
LINK ENDOWMENT POLICY
I was saving money in the policy for 20yrs, last month it was maturing to my surprised only received zero tolerance than was expected, because my loan from the policy was not paid since I took it 2015 in was not paid which is not true. Debit order was running every month for premiums and loan. I cant sleep at all and my BP is so bad because was saving this money for my Grandson to further his education. I am praying to God to heal my wound and provide financial so that we live normal life again. D N
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Liberty Group South Africa's replyOfficial
19 Nov 2019, 14:28Dear Ms Nhlapo
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Kind regards
Lerato Rikhotso
Group Customer Relations
***
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Kind regards
Lerato Rikhotso
Group Customer Relations
***
Liberty Group South Africa's reply19 Nov 2019, 14:28
Official
Dear Ms Nhlapo
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Kind regards
Lerato Rikhotso
Group Customer Relations
***
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Kind regards
Lerato Rikhotso
Group Customer Relations
***