Lifestyle Rewards Call Center

When my eVoucher for the movies which was sent to me and could not be redeemed I call the call center(Lungile Masibuka) to inform them about this unfortunate situation. The agent said there was nothing she could do about it but then informed me that another voucher was loaded for me to access. I then told her about the inconvenience this caused and this meant that I would have had to purchase a ticket. I then asked how it was possible for the voucher to not be valid and if it would happen again to avoid future embarrassment. She wasn't forthcoming with a answer. I requested the manager who was busy at the time to call me (Nabesh Maharaj). An hour later I called and and was referred to a supervisor.<br> The supervisor interpreted the call center agent feedback as: \I want to be refunded"I explained that this was not the case I was concerned about the \""defective\"" eVoucher system. She reiterated The supervisor said there was nothing she could do and there was no solution. I said this is unacceptable and asked Nabesh to call me. No call as yet and my concern that the eVoucher not working as intended still there. Bad Bad Service !"""