PW
Philip W

1 reviews | Active since Jan 2018

12 Jan 2018, 15:25

LIFESTYLE PROTECTOR POLICY

I took out a Lifestyle Protector Policy out with Liberty Life on the 05/05/2016, Liberty Life sent out an broker representing Liberty Life to my work place , I excepted all there terms and conditions and also signed all documents and did the medical with their agent. A year later in October 2017 I wanted to upgrade my policy , I then got hold of a broker that again came to my work place , I also had to do the medical and my health did not change at all and I gave them a medical report from my Doctor and the information I gave to them was the same as a year ago When the agent came back to me I got the shock of my life only to find that all my medical information , my personal information was incorrect and that I'm now a high risk client and, that the policy will not payout if anything should happen to me as the information was incorrect on there system and my monthly premium went from R409.72 pm to R2465.23. Since then I stop payment on my policy and since November 2017 I've been trying to get Liberty Life to send my the original documents I signed in 2016, every time I call in I must give them my personal detail that's when they try to change it on the system to rectify their mistake . I went to the Ombudsman even they said there's nothing they can do to help Is there anybody out there with the same problems and can someone please help

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply12 Jan 2018, 16:03
Official

Dear Mr Wagner

Thank you for your posting.

I would like to sincerely apologise for the frustration that you are experiencing.

Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

sizwe.***