Lifestyle Plus -reasons to not pay out

Have a Liberty Life Lifestyle Plus policy - Daughter had an accident and I forgot about this policy. So I claimed against it. They came back saying it had to be an accident - I said it was, then they said it had to be Trauma - I took the word trauma out the oxford and Wikipedia. I sent photos of her mouth after surgery. I supp**** a letter from the professor that worked on her where he explains the trauma - I supp**** the hospital account and all the other doctors, laboratory accounts that I paid off myself as proof it was an accident with trauma. Now they want the invoice that I had from the hospital the night she was admitted into casualty with the accident. The hospital cant help as they went on a different system so they dont have that record. I even gave the original Maxillo Surgeons invoice. I even sent the quote from a specialist that was going to remove bone from her hip to rebuild her top jaw. She had a nose procedure too - but not bothered. I have supp**** everything they wanted, which was LIFESTYLE plus's way of getting out of paying me. be warned of Liberty LIEFESTYLE PLUS Insurance - they will find every reason why not to pay - but they take your money monthly