Life policy - Liberty systems cannot process claims

Life Policy payment are not being addressed. Despite multiple emails over the last 3 days requesting support (***) I have yet to receive a response. No staff at the call centre available to take calls on Monday 19th (staff all on training). Information on the website is incorrect: what form does one use to claim? Email addresses posted online incorrect. Requested call centre to send a claim form via email. Staff apologised as Liberty server not able to send forms attachments (not sure if server is overloaded). I was informed the life policy would be paid in a month that systems are very slow.