Life life insurance claim [ resolution ]

Hi ,<br> My name is Mr Govender<br> <br> I've recently been in hospital for a kidney /Renal failure,<br> I've currently have a liberty life policy for disability /living life /impairment,<br> I've submitted my claims to my broker ,who informs me that liberty will only responded after <br> 10 working days , not approve by just respond,(THIS IS INSANE)<br> <br> - Claim resolution period is far too long.<br> -Does liberty understand people that have been hospitalized and the time and inconvenience this has caused on the lives , Something like this should not take more than a day in my opinion,<br> -This sort of and operation cost more than 500K therefore people have disability covers to help with these changes.<br> <br> A true form of caring for people should come from a proper service levels from life insurers