RPMr
Reneilwe Precious Makwela reneilweramolo
1 reviews | Active since Oct 2024
05 Dec 2024, 20:18
Life cover claim, poor service and communication
After a claim submission, the least we expect is communication or payment. It is really frustrating if there is just silence and none of the two is happening, even when you call, you don't a satisfactory answer. How is it possible that a 14 year old life cover goes through all this process without the involvement of the Beneficiaries? May someone please take us through the process of either the assessment or and the investigation and how they come to be. Please!
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Replies (1)RPMr
Reneilwe Precious Makwela reneilweramolo's updateReviewer Update
20 Jan 2025, 09:09Hello Augustine
Kindly assist with the direct line for liberty complaints department, as they are now saying I must communicate with since the query is by them.
This is seriously inconvenient and saddening, no feedback or communication from anyone as if the claim is forgotten about.
Kindly assist with the direct line for liberty complaints department, as they are now saying I must communicate with since the query is by them.
This is seriously inconvenient and saddening, no feedback or communication from anyone as if the claim is forgotten about.
RPMr
Reneilwe Precious Makwela reneilweramolo's update20 Jan 2025, 09:09
Reviewer Update
Hello Augustine
Kindly assist with the direct line for liberty complaints department, as they are now saying I must communicate with since the query is by them.
This is seriously inconvenient and saddening, no feedback or communication from anyone as if the claim is forgotten about.
Kindly assist with the direct line for liberty complaints department, as they are now saying I must communicate with since the query is by them.
This is seriously inconvenient and saddening, no feedback or communication from anyone as if the claim is forgotten about.